Media & Marketing Consent Policy

This policy outlines how KB Repairs Ltd ("we," "us," or "our") may collect, use, and handle photographs, video footage, or visual recordings ("Media") of vehicles brought onto our premises for repair or evaluation.

1. Operational Media Use (Internal Purposes)

We may capture photographs or videos of vehicles as part of our standard repair, inspection, and administrative processes. This operational Media is collected for legitimate business operations and contract performance, including:

  • Preparing repair estimates, documenting vehicle damage, and liaising with insurers or fleet managers.

  • Monitoring repair progress, verifying quality control, and documenting final repair quality.

  • Maintaining records for accounting, warranty, fraud prevention, or potential legal claims.

Operational Media is retained for internal business purposes and is separate from public marketing consent.

2. Marketing & Promotional Media Use

We may capture and publish Media of your vehicle for marketing and promotional purposes. This may include:

  • Publishing "before and after" repair imagery on our official website or social media channels (e.g., Facebook, Instagram).

  • Displaying images in our reception areas, promotional brochures, or advertising materials.

  • Featuring vehicle repairs in promotional case studies or marketing videos.

3. Registration Plates & Identifiers

Where reasonably practicable, we aim to obscure or blur vehicle registration plates, parking permits, or identifiable personal items appearing in marketing Media. However, we cannot guarantee the complete exclusion or total anonymity of all vehicle features in published content.

4. Marketing Permission & Opt-Out Process

By acting as your vehicle repairer, you agree that we may take and use visual Media of your vehicle for promotional and marketing purposes, unless you explicitly opt out.

  • Unless you notify us otherwise, carrying out your vehicle repair work grants us permission to capture, process, and publish Media of your vehicle across our digital and print marketing channels as outlined in Section 2.

  • You retain the right to opt out of promotional Media use at any time. To opt out, you must provide explicit written notice to us (email is acceptable) before, during, or after the repair process.

  • This permission applies strictly to visual Media of the vehicle. We aim to obscure personal identifying details (such as vehicle registration plates) where reasonably practicable, but we do not guarantee total exclusion of all unique vehicle features.

5. Withdrawing Marketing Consent

You may request to withdraw your marketing consent at any time by contacting us in writing (email is acceptable).

  • Upon receiving a valid request, we aim to cease using the relevant Media for future marketing campaigns.

  • Where Media has already been published on our digital channels (such as social media pages or our website), we will endeavour to remove or archive the post within a reasonable timeframe, where technically feasible.

  • KB Repairs Ltd cannot guarantee the complete removal of Media that has already been saved, downloaded, cached by search engines, or re-shared by third parties prior to your withdrawal request.

  • Media already included in physical print materials (such as printed brochures or signage) may remain in circulation until those materials are routinely updated or phased out.

6. Policy Updates & Contact

We may update this Media Policy periodically to reflect changes in legal requirements or business practices. For queries or to adjust your marketing preferences, please contact our team directly.